Return & Exchange Policy (Perfect Fit Guarantee)
---Free Size Exchange---
Finding the perfect fit is important. That's why we offer one free size exchange on eligible hockey skates within 30 days of delivery.
We'll cover the return shipping for your first size exchange and ship the replacement pair to you at no additional cost.
Additional exchanges may require standard shipping charges.
​At RUSH Hockey Canada, we want every player to have the right fit. If your skates aren't quite right, we're here to help.
30-Day Returns & Exchanges
You may return or exchange your skates within 30 days of delivery.
To qualify, skates must be:
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In new, unused condition
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Returned with the original packaging, tags, and accessories
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Free from damage, excessive wear, or modifications
Returns for Refund
If you prefer a refund instead of an exchange:
Return requests must be submitted within 30 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Once your return is received and inspected, refunds will be issued to your original payment method.
Defective or Incorrect Items
If you receive a defective product or an incorrect item, please contact us within 7 days of delivery.
We'll provide a prepaid return shipping label and either:
Send a replacement product, or issue a full refund, including shipping costs.
Skate Fit
Hockey skates should fit snugly for optimal performance.
If you're unsure about sizing before placing your order, our team is happy to help you choose the right size.
​How to Start a Return or Exchange
To begin a return or exchange:
Contact our customer support team with your order number.
We'll provide return instructions and, if applicable, a prepaid shipping label.
Once we receive and inspect your item, we'll process your exchange or refund promptly.
Non-Returnable Items
The following skates cannot be returned unless they arrive defective:
Products showing signs of use beyond normal fitting
Questions?
If you have any questions about sizing, returns, or exchanges, our customer support team is here to help before and after your purchase.
U.S. Orders
Free size exchanges are available for orders shipped within Canada only.
For orders shipped to the United States, customers are responsible for all shipping costs associated with exchanges, including return shipping to RUSH Hockey Canada and shipping charges for the replacement item.
Any applicable customs duties, taxes, or import fees incurred during the exchange process are also the responsibility of the customer.
​To process a return/exchange, please contact RUSH directly by email info@rushsport.ca.
