RUSH CORE Youth Ice Hockey Player Starter Kit

At RUSH we are confident you will be satisfied with your starter kit. However, all kit purchases made on this website can be returned/exchanged at your cost. Shipping fees are non-refundable.

The following criteria must be met to be eligible for a return/exchange or credit:

• The kit was purchased from www.rushsport.ca.
• Exchanges must be made within 30 days of original purchase.
• Exchanges can be made if the ​​​​​​incorrect kit size was purchased. The original payment can also be credited towards a larger kit size where applicable.
• Returns can be made within 90 days after the purchase of kits. RUSH will cover all material or manufacturer defects. Warranty claims are for any defects in workmanship; RUSH is not responsible for any damages to products from normal use.
• Kits must be in original condition, in original packaging and with original labels.
• Following inspection, RUSH reserves the right to refuse returns/exchanges which do not meet our criteria.

If the kits do meet our requirements, a refund/exchange will be issued within 14 days after receiving the return. The shipping cost (and price difference for a larger kit size where applicable i.e. increasing size from small to medium, medium to large, or large to extra large) for the replacement kits must be paid to RUSH prior to dispatch. If decreasing the size i.e. extra large to large, large to medium or medium to small, the difference can be credited towards a future purchase on the RUSH Hockey Canada Website.

To process a return/exchange, please contact RUSH directly by email info@rushsport.ca.

At RUSH we will process your order as quickly as possible. Please allow 1–2 business days for processing and an additional 3–7 business days for your order to arrive based on your location, shipping selection and products ordered. You will receive a tracking number by email when your order has been processed.

RUSH will cover all material or manufacturer defects for 90 days after the purchase of kits. The original receipt provided must be within 90 days. Warranty claims are for any defects in workmanship; RUSH is not responsible for any damages to kits from normal use.

 

What are my payment options?

PayPal, Visa, Master Card, American Express

When will I be charged for my order?

You will be charged when you place your order. We will update you with a shipping confirmation notification email when your product is shipped.

What currency is the site in?

CAD

What is the status of my order?

If signed in, please select your order from the recent orders menu.

As a guest, please click on the link in your confirmation email to check on your order status.

Can I cancel or make changes to my order?

Orders cannot be changed or canceled on the website. Should you not be satisfied with your purchases, you may return them to RUSH as per the return policy.

How long does it take to process my order?

Please allow a delay up to 10 business days to receive your order. Delivery times may vary depending on your location and shipping option (Regular & Express). A shipping confirmation email will be sent to you once your package is shipped.

Will I be charged for a product that did not ship?

You will be charged at check-out.

Why did I not receive an order confirmation?

Please allow up to 20 minutes to receive your order confirmation email. You may also want to check your spam folder. If you still have not received anything after 20 minutes, please feel free to contact our customer service team through our contact us form.

Why did I not receive a shipping notification email?

A shipping notification will only be sent out when your order has shipped. You may also want to check your spam folder. You may check the status of your order once you receive this e-mail. If you have not received the e-mail, your order has not yet been processed.

Will I receive a notification or a tracking number when my order ships?

Yes, you will receive an email with tracking information when you order has shipped.

How do I track my order or delivery status?

Refer to your shipment confirmation email to check on your order tracking status.